Having trouble sending via Email to SMS?
Here are some things to help you identify the cause.
Step 1: Are you receiving an error code?
No: Go to Step 2
Yes: See the specific error code below for more information.
| Code | Description |
|---|---|
| -100 | Not Enough Credits |
| -101 | Invalid CreditID |
| -200 | Invalid Contact |
| -300 | General Database Error |
| -301 | Unknown Error |
| -302 | Return XML Error |
| -303 | Received XML Error |
| -400 | Some numbers in list failed |
| -401 | Invalid Destination Address |
| -402 | Invalid Source Address – Alphanumeric too long |
| -403 | Invalid Source Address – Invalid Number |
| -404 | Blank Body |
| -405 | Invalid Validity Period |
| -406 | No Route Available |
| -407 | Invalid Schedule Date |
| -408 | Distribution List is Empty |
| -409 | Group is Empty |
| -410 | Invalid Distribution List |
| -411 | You have exceeded the limit of messages you can send in a single day to a single number |
| -412 | Number is blacklisted |
| -501 | Unknown Username/Password |
| -502 | Unknown Action |
| -503 | Unknown Message ID |
| -504 | Invalid From Timestamp |
| -505 | Invalid To Timestamp |
| -506 | Source Address Not Allowed (Email2SMS) |
| -507 | Invalid/Missing Details |
| -508 | Error Creating User |
| -509 | Unknown/Invalid User |
| -510 | You cannot set a user’s credits to be less than 0 |
| -511 | The system is down for maintenance |
| -512 | User Suspended |
| -513 | License in use |
| -514 | License expired |
| -515 | No License available |
| -516 | Unknown List |
| -517 | Unable to create List |
| -601 | Unknown Report Type |
| -701 | No UserID Specified |
| -702 | Invalid Amount Specified |
| -703 | Invalid Currency Requested |
Step 2: The issue is likely with your email
If you are experiencing problems using Email to SMS and not receiving an error code in return the most likely cause is that your email is not reaching us. Please check that you are sending using the correct format.
If you believe everything to be correct please contact us using the Live Chat at the bottom of the page.